Massachusetts · Federal and State Claims
Massachusetts TCPA Lawyer: Robocalls, Spam Texts, and Do Not Call Violations
Consumers in Massachusetts are protected by the federal Telephone Consumer Protection Act and, in appropriate cases, by Massachusetts telemarketing solicitation regulations. Chapter 93A provides a strong private right of action after a 30-day demand letter.
Massachusetts is one of the most consumer-favorable states because Chapter 93A can multiply damages where a caller ignored a written demand.
This Massachusetts summary is general information drafted from publicly available statutes and is pending final attorney verification. It is not legal advice. Statutes and citations change; confirm current authority before relying on any statement here.
Massachusetts at a glance
- Principal state statute
- Massachusetts telemarketing solicitation regulations (Mass. Gen. Laws ch. 159C; 201 C.M.R. 12.00)
- Private right of action
- Chapter 93A provides a strong private right of action after a 30-day demand letter.
- Potential remedies
- Federal TCPA statutory damages of $500-$1,500; Chapter 93A allows minimum statutory damages and up to treble damages plus fees for willful conduct.
- Calling hours
- Telemarketing calls are generally restricted to daytime hours; the federal rule bars solicitation calls before 8:00 a.m. or after 9:00 p.m. in the called party's time zone.
- Do Not Call rules
- Massachusetts maintains a state do-not-call registry.
- State consumer protection act
- Massachusetts Consumer Protection Act (Chapter 93A) (Mass. Gen. Laws ch. 93A)
Last legally reviewed: 2026-08-13. Federal claims are generally subject to a four-year limitations period; state limitations periods vary and may be shorter.
How federal and Massachusetts claims work together
A single unwanted call or text can support more than one claim. The federal TCPA addresses how the communication was placed, including autodialed calls, prerecorded and artificial-voice messages, and calls to numbers on the National Do Not Call Registry. Massachusetts telemarketing solicitation regulations and the Massachusetts Consumer Protection Act (Chapter 93A) address conduct under Massachusetts law and can add remedies. Federal TCPA statutory damages of $500-$1,500; Chapter 93A allows minimum statutory damages and up to treble damages plus fees for willful conduct.
If you lived in or traveled through more than one state during the calling period, tell us. The state where you received each communication can change which statutes apply.
Evidence Massachusetts consumers should preserve
- Screenshots of every text message, including your STOP reply
- Your call log showing dates, times, and incoming numbers
- Voicemails, especially prerecorded or artificial-voice messages
- Your National Do Not Call Registry registration date
- Any Massachusetts state do-not-call registration, if applicable
- The name of the company, brand, or product being promoted
- Notes of when and how you asked the company to stop
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- Federal law provides $500 per violating call or text, up to $1,500 if willful
- Many states add their own telemarketing and do-not-call remedies
- There is no obligation to proceed
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