After You Said Stop
A Company Keeps Calling After I Said Stop
Once you tell a company to stop calling, it must honor that request. Consumers may revoke consent through any reasonable means, and calls that continue afterward are among the most straightforward violations under federal law.
We evaluate claims from consumers in all 50 states and the District of Columbia. Matters are pursued in federal and state courts, including through association with qualified local counsel or pro hac vice admission where required.
Your situation may qualify if…
- You told an agent, in words, to stop calling you
- You sent an email or letter asking the company to stop
- You asked to be added to the company's internal do-not-call list
- Calls continued days or weeks after your request
- You can approximate the date you asked them to stop
These are screening indicators only. They do not determine whether a claim exists, which depends on the specific facts and applicable law.
What counts as revoking consent
There is no magic wording. Telling a live agent to stop calling, telling an automated system to opt out, replying to a text, or sending a written request are all reasonable methods of revocation. A company cannot require you to use only one specific channel.
Once revocation occurs, the caller must stop within a reasonable time. Continued calls after that point support both a federal claim and, in many states, a parallel state claim.
Build the record from the moment you say stop
Write down the date and time you asked the company to stop, the name of the person you spoke with, and any confirmation number. If you can, follow up by email so there is a written record.
Then keep every subsequent call in your log. Each post-revocation call is a separate potential violation.
Have this reviewed — takes under a minute
Leave your name and the best way to reach you. Confidential, with no obligation.
Tell Us About the Calls or Texts You Received
You do not need to know which law may apply. We evaluate claims from consumers in all 50 states and the District of Columbia.
Evidence to preserve now
- Your call log showing each incoming number, the date, and the time
- Voicemails, including any prerecorded or artificial-voice messages
- Screenshots of caller ID, including numbers that appear spoofed
- Any recording you lawfully made of a call
- Notes of what you said when you asked the caller to stop, and the date
- Monthly statements or call detail records from your carrier
- The name of any company, brand, product, or website mentioned on the call
Frequently Asked Questions
Related pages
Have Your Call Log Reviewed
Send us the details of the calls or texts you received. There is no obligation to proceed.